HOW to ENROL

POST individual enrolments by mail

Post the enrolment form together withyour  payment  to our office

FAX

Fax the enrolment form with credit card details or confirmation of funds transfer

ELECTRONIC FUNDS TRANSFER

Payment by EFT to our bank account:
BSB 062 155 Account : 10374596
Reference: Your Surname & Course Code

You must print out the confirmation of payment and send this with enrolment form.

PHONE

Phone enrolments are accepted with payment by credit card.

PURCHASE ORDER OR INVOICE

We will talk to your company and supply a quotation and invoice for groups if requested.

CONFIRMATION  by email

A  confirmation email or letter will be sent to each individual.  This confirms dates, venue details, what to bring and other information.

PROOF OF IDENTIFICATION

Proof of Identification is required at the start of the course. If you cannot satisfy the Proof of Identity check by the start time on the training day you will be offered a course transfer or 50% refund.

REFUNDS & TRANSFERS

Refund policy

Course fees for short workshops are non-refundable.

Participants withdrawing from a course are required to advise the Company in writing or by email in advance. If notice is received 5 days prior to the course date a transfer will be offered if available.

Cancellations on the day will not be refunded.

Withdrawal on compassionate grounds will be considered on a case by case basis and the request must be supported by medical or other documentary evidence.

Transfer policy

A place in a course can be transferred to another person as long as they meet the entry requirements for the course. The substitute person’s name must be provided by the first person prior to the course start date.

Organisations accepting a quotation will be required to sign a letter acknowledging the fee and refund policy on acceptance of the course.

An administrative fee of $25 applies to all changes in enrolment.

PRIVACY STATEMENT:

The information you provide remains confidential and is used for administration and course reporting. The company will, also use this information to notify you of future courses and events. If you do not wish to receive this information tick this box q

No personal information will be disclosed outside of the company without your permission, except where required by law.

STUDENT INFORMATION

We offer accredited short courses in:  hospitality and gaming for work in hotels and clubs.

Nationally Recognised Training that prepares your for work: Our courses are nationally recognised training that meets industry and vocational training competency standards.

Course Fees

Details of Course Fees have been provided in the quotation for each course.

If the situation should arise where we cancel or postpone the start date of a course those who have paid a deposit or fees will be offered an alternate date,  transfer to the next course or a total refund.

Workbooks and materials

We provide the workbooks and materials required for these courses as part of the fee.

Other courses may require a manual and may be additional to the course fees.

Attendance

Students are responsible for managing their attendance and attending the classes are set down in the confirmation letter.

Attendance records are kept for every class and signed off by the trainer/assessor.

How to have a great training experience with Base Point North

1. Come well rested.
2. Have breakfast or a meal prior to commencing.
3. Come ready to learn – determine to leave outside concerns and work behind for these few hours.
4. Don’t give people your mobile and tell them that you can be contacted during the course. This is very disruptive to the whole group. You will be asked to switch off your mobile prior to the training.
5. Allow plenty of time – plan to be 15 mins early.
6. Pre-read any material  that we send you.
7. Wear appropriate loose and comfortable clothing.
8. Where personal protective equipment is a requirement, participants will be required to wear it.

Our location

We are based on the Northern Beaches

We can deliver training anywhere in NSW.

We can offer courses in work places, classrooms and on the job. We rent well serviced and pleasant teaching environments in conference centres and other facilities.

Client and Student Services

As a registered training organisation, we must provide these services and keep you informed:

An Information Service

Base Point North provides timely and appropriate information, advice and support services including;

• Selection and admission – Employers can nominate staff that will attend training. Individuals can apply for a place on own of our public courses and will be accepted through a brief phone interview process.
  

• Some of our training is for people with specific workplace safety responsibilities. 
  

• Student awareness of the Base Point North Code of Practice – All students are made aware of our Code of Practice which is available in leaflets. We explain that as a Registered Training Organisation we must meet certain standards and legislation for the hospitality and building industries.
  

• Training Delivery and Assessment procedures Every student, on commencement of a course will be provided with this information brochure, and taken through an outline of the delivery and assessment process. All assessments are standardized tests and meet the National Assessment Principles.
  

• Student appeals and grievance procedures – Every student has the right to appeal assessment decisions or lodge a grievance. The procedures for doing so are outlined later in this brochure.
  

• Student induction- We talk to your employer prior to the course and to students at the start of each course. We can answer questions during breaks. Don’t hesitate to ask us if there is something about the training that concerns you.

Student  Support Assistance

We run short courses, most for only a few hours. So we do not have extensive support services for our students. But we want our students to succeed in their learning. If students are having difficulties our trainers and assessors can provide the following types of learner support assistance.

Students are encouraged to discuss any problems or issues they may have in learning. The trainer will try to identify together with the student what issues the student may face in learning and adjust the class accordingly.

Such assistance may include :

• Explanations of parts of the learning that have not been understood.
• Repeat of classes (subject to availability)
• Flexibility in the delivering of training in terms of timing
• Extra time on practicals and  testing as appropriate
• Individual or group coaching of student, subject to agreement by the employer.

Base Point North will endeavour through its parent company, Northern Beaches Community Services Ltd to provide external support assistance for students who advise of difficulties with Language, Literacy or Numeracy. Students who advise of or exhibit these difficulties upon initial enquiry will be encouraged to attend an interview to facilitate the appropriate level of support required.

We do not offer guidance or welfare advice given the length of our courses and our expertise.

Complying with legislation in our training programs

Equal Employment Opportunity

All clients and students are entitled to, and will be given equal consideration and treated with equal respect. Base Point North staff will in no way discriminate on the basis of race, gender, sexual preference, belief, or age Further, the organisation will monitor the composition of its workforce and the classroom, and introduce action if it appears that this policy is not fully effective.

Harassment

Harassment and victimisation is offensive, intimidating, uninviting and unwelcome behaviour designed to damage, belittle, or take advantage of, another person. It includes

• physical assault, including sexual assault, offensive jokes and suggestions, verbal abuse,
• distributing or displaying offensive material (pictures, cartoons etc);
• making offensive telephone calls;
• making suggestions about sexual activity or sexual favours with threats or promises
• telling jokes or making derogatory comments about a person’s age, sex, race, cultural background or disability;
• isolating, segregating, or humiliating, questioning or ignoring another’s capabilities because they are of a particular gender or belong to a minority group.

Base Point North will follow up on complaints of harassment from students. You should first talk to the teacher, or the Director about your circumstances. You may also wish to talk to your employer. There is a process to follow such complaints that is fair and meets our legal obligations. You have the right to seek advice from relevant government bodies such as the Anti-Discrimination Board or an Ethnic Council.

Disability

Base Point North will make reasonable adjustments in order to cater for the needs of clients and students who have a disability.

• Training venues and facilities where possible will be accessible.

Language and literacy adjustments

• Support persons such as signers and interpreters are welcome in our classes.
• We will ensure that our training is delivered at a reasonable pace for the various types of learners in each class.
• We will use Plain English and explain terminology with practical examples.
• Assessment will be both written and practical and can be taken orally if requested.

Gender

Base Point North encourages and accepts both women and men into all of its courses and staff. Every attempt is made to ensure that resources used, have appropriate non-gender specific language. Any gender specific language that is used is not intended to offend or discriminate.

Occupational Health & Safety

Base Point North trainers and assessors are aware of

• The NSW OHS legislation as it relates to their educational environments.
• Principles and practice of effective OHS management.
• Common hazards in educational environments.
• OHS management systems, policies and procedures needed for OHS compliance such as the Safety Incident Form
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Evacuation

Emergency procedures will be outlined in the housekeeping segment at the beginning of each class

In the case of an emergency requiring evacuation of the building during one of our course the trainer will notify his/her class that they will be evacuating the building and follow designated procedures.

Students results

• Student results – The results of your assessments are provided where possible on the day of training. The results are signed off and forwarded to our office.
• Statements of Attainment for the accredited course are issued by Base Point North.
• The results are entered into our databases as a long term record. They are also forwarded to the employer.
• These records are confidential and remain the property of Base Point North
• Students have the right to sight their records.

Copyright

• Base Point North adheres to the Copyright Act.
• All course materials and software are licensed.

Security

• Personal property - Students are responsible for their own personal belongings. Base Point North will not accept any responsibility for stolen or damaged personal property.
• Student records – Records are kept in a lockable filing cabinet in the administration offices. Only those with authority are able to access them. Student records are not to leave the premises, except for when they are being archived.

Training and Assessment Strategy

Training Delivery

Base Point North can deliver:

• Off-the-Job Training – in training rooms at your workplace or training centres.
• On-the-job Training – On the location designated by your Company.

Assessment Processes

All courses will be assessed against the competency standards or the assessment criteria set out for that course against the industry regulations.

Qualifications or credentials cannot be purchased and payment for any course does not guarantee that the student will achieve the competencies required or receive the qualification or credential.

Competency Assessment results

You will be assessed as Competent (C) or Not Yet Competent (NYC)

If the student receives a ‘NYC’ they will be briefed in private as to where they need to concentrate in order to achieve competency, and given a second opportunity to undergo re-assessment. This opportunity may involve repeating the course. A student who still cannot demonstrate competency will be counselled and advised of options. This may include further training for which a fee may be payable.

Recognition of Prior Learning (RPL)

Assessment only pathway

Students who believe they do not need to complete the full course can book for an assessment only processes with assessors. This should be first discussed with the Training Manager . RPL assessment methods may include either one or a combination of assessment by observation, question and answer as well as or a review of endorsed documentary evidence.

Student complaints, grievances and assessment appeals procedures

All student complaints, grievances and appeals must be dealt with in a constructive and timely manner. The complaint or appeal is to be heard and resolved in a realistic and fair time line.

Students who are not satisfied with the outcomes of these processes can refer the matter to the NSW Vocational Education Training Accreditation Board or the National Training Complaints Hotline 1800 000 674.

Steps to follow in an assessment appeal:

1. For testing and assessments, if the student appeals the results, the Assessor will immediately discuss the outcome to resolve the difference and reach agreement.
2. If agreement cannot be reached, the student has the right to be assessed again by the same assessor, or requests that another assessor undertakes the assessment.
3. If agreement is still not reached, an appeals form must be completed. Then the student and Managing Director, or nominee, shall meet to discuss the assessment.  Details of the meeting will be recorded in writing and the student informed.
4. If agreement still cannot be reached, and the student wishes to make a formal appeal, then this appeal must be heard by an independent person or panel if resolution cannot be reached first
5. Each appellant must be given an opportunity to formally present her or his case
6. Each appellant must be given a written statement of the appeal outcomes, including reasons for the decision

Steps to follow if clients or students have a complaint or grievance with the Base Point North:

1. We are customer focused and want to use complaints as an opportunity to improve our services.
2. In the first instance, the complaint should be discussed with the relevant member of staff or the Training Manager
3. If not satisfied, a complaints form should be filled out and left with the Training Manager.
4. Details of any meetings with the complainant will be recorded in writing and the complainant informed.
5. If agreement still cannot be reached, and the complainant wishes to pursue the matter it can be taken to the Department of Fair Trading or reported to VETAB.

Our Responsibility – the Base Point North Code of Practice

Base Point North undertakes to meet the requirements set down as a registered training organisation. Our responsibilities are set out in the Code of Practice, the Policy Manual and in this Information brochure for clients and students.